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Customized, exclusive, and transformative
 experiential training

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Leadership
Safe By Choice
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Alpha Wave Jungle 3™
A Focus on Delivering Results
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Council of the Marble Star™
Deliver Results with Integrity
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Expedition Outback™
Execute Winning Strategies
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Gold of the Desert Kings™
Planning & Productivity
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Lord Devon's Demise™
Time Management & Teamwork
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MultiPlex™
Decision Making
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Cakeopolis™
Problem Solving
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Promises, Promises!™
Remove Silos for Teamwork & Trust
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Kaleidoscope™
Managing Change
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Spare Time™
Seeing Other Perspectives
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Nynsyl Shrine™
Eliminate Missed Understanding & Misunderstanding
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Sketch This!™
The Importance of Crystal-clear Instructions from Leaders
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Codes & Ciphers™
Delivering on Accountabilities
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Discovery of Dr. Thomas Rae™
Coaching & Feedback
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Ride the Wind™
Optimizing Outcomes & Coaching
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Panda Path™
Change Management
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Rattlesnake Canyon™
Develop True Partnerships
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Redline Racing™
Embracing Change to Win
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Cretaceuos Creatures™
Teamwork & Decision Making
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Quartet™
Breaking Down Silos
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My Spy™
Breaking Down Silos
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Deserted Debate™
Articulating Your Perspective
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Sandcastle Cove™
Collaborating to Drive Results
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Runaway Escape™
Team Dynamics, Communication & Learning Styles
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Don't Come Home Without It™
Breaking Down Silos
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Artic Pursuit™
Planning & Execution
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Configs™
Achieving Accurate Understanding
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Elk Manor™
Accountability & Culture
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Traffic Jam™
Process Improvement
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Fira Tora Transit Corp™
Improving Team Performance
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Quetzal Recovery™
Collaboration & Focus on a Common Goal
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Milohai Reef™
Time Management
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Museum Caper™
Communication & Teamwork
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Glassworks™
Achieving Accurate Understanding
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Primrose Poker™
Applying a Systematic Approach to Problem Solving
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Quandary™
Influencing Others & Negotiation
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Rescue Orion™ 
Prioritization, Collaboration & Execution
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Tongo’s Tower™
Applying the Principles of Teamwork
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Evolution™
Dealing With Organizational Change
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Jungle Fire™
Planning & Teamwork
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Coral Banks™
Communication & Collaboration
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Windjammer™
Capitalize on Every Opportunity
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Accelerate Performance
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Building Effective
Relationships​
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Managing
Priorities
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Powering Team
Performance
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Resolving Conflict
at Work
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Time Management
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Communicating and
Listening
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Influencing Without
Authority
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Coaching for Results
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Leading an
Empowered
Workforce
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Leading Remotely
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Accountability
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Leaders as Teachers
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Leading Change
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Powerful Storytelling
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Presentation Skills
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Strategy Execution
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Creativity
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Curiosity
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Connectivity
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Resiliency
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Growth Mindset
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Building Blocks of Service Excellence
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Employee day:
For all Employees
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Leaders day: For all Employees
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Building Blocks of Service Excellence
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Putting the Customer First
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Leading a Focus on the Customer Experience
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Alpha Wave™

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A Focus on Delivering Results 

Alpha Wave is a company that is contracted by scientific communities around the world to go into dangerous climates and construct research facilities for the scientists to use. Alpha Wave’s latest project, Jungle 3, has the company building three types of facilities in a remote, dangerous jungle.

Participants are Alpha Wave employees, working in teams off five to go through the jungle and construct the facilities, each worth cash. In these competitive teams, participants work together to build and sell facilities in order to achieve their objective to “make money safely and demonstrate service quality.” Along the way ,they must deal with the various perils in the jungle!

Key Learning Outcomes:

  • Reinforce that delivering on accountabilities requires knowing, understanding, and executing well every time
  • Emphasize that every choice carries a consequence
  • Never let a teammate fail
  • Accountability is a choice

Council of the Marble Star™

Deliver Results with Integrity 

Archeologists worldwide are thrilled to have uncovered ancient artifacts that demystify King Arthur’s Camelot. Share in the discovery of Merlin’s personal journal which outlines the key to Arthur’s victorious reign. By combining commercial capability and cultural skills, Merlin recruited Elders to sit on the Council of the Marble Star.

Participants will have the opportunity to take part in “The Challenge of Excelleron” exactly as it took place back in the days of Camelot. They will see how villagers became elite members of King Arthur’s court by competing, trading, negotiating and working together. Experiencing the challenges and rewards of real win-win negotiating, participants learn how to achieve best results through productive relationships.

Key Learning Outcomes:

  • Manage for productivity through change or uncertainty
  • Understand that perceptions outweigh intentions
  • Discover personal habits, approaches and styles that block productivity
  • Master the challenge of building quality relationships, while obtaining quality results
  • Acquire and apply information to ensure maximum productivity
  • Create a vision for individual and corporate excellence
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Expedition Outback™

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Execute Winning Strategies 

Set in the outback of Australia, the annual Royal Exposition is about to begin. The Royals are looking for independent teams of Overlanders to bring to the Expo wealth of all kinds – in particular, Kangaroos.

In Expedition Outback, teams compete against each other to gain the most wealth for their team as they travel from Home Base to the Royal Exposition. To accomplish this, teams must visit 'shady suggestion sites’ where they will find opportunities in the form of information cards. However, the Outback can be perilous and exceptional execution is critical to success. The objective of this experience is to maximize the team’s wealth by optimizing the opportunities presented to them on their way to the Royal Exposition.

Key Learning Outcomes:

  • Clear identification and leveraging of information, options and opportunities leads to superior results
  • Scheduled progress checkpoints and creation of information systems ensures effective execution
  • A winning mindset opens doors to optimize business opportunities

Gold of the Desert Kings™

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Planning & Productivity

In Gold of the Desert Kings, all teams face identical challenges. They are forced to be as productive as possible with their limited time and resources. They encounter sandstorms, superheat and the Tomb of Kings. Eighty percent of the teams that begin the journey finish it — while the others perish in the desert.

Gold of the Desert Kings addresses the issue of effort versus productivity. Participants are placed in circumstances with limited time and resources and must rely on their team to achieve their goals. The pressures and anxiety experienced in Gold of the Desert Kings are similar to those experienced daily in a hectic work schedule. Participants contend with deadlines, a perceived lack of resources, others’ point of view and the pressure to just do something while trying to accomplish team objectives.

Key Learning Outcomes:

  • Discover how productivity-driven behavior begins with the end in mind
  • Learn the value of obtaining, evaluating and applying information
  • Determine the power of effective planning and generate the conviction to do it
  • Understand how to work smarter, not harder
  • Realize the impact of asking, “What’s Possible?”
  • Control the effect of environmental pressures
  • Distinguish between results and activity

Lord Devon’s Demise™

Time Management & Teamwork

Lord Devon’s Demise focuses on process management and communication. The program introduces seven key principles for running an effective, results-focused meeting and presents a process to quickly gather, evaluate and organize information. The program impacts team dynamics by highlighting the value of a leader, encouraging input from all individuals and demonstrating that shared understanding leads to enhanced productivity.

As representatives of Scotland Yard, participants in Lord Devon’s Demise work on a realistic crime scene investigation set at a grand English estate. The intense, information-rich environment forces participants and teams to share, evaluate and organize an abundance of information in a short period of time using the tools provided. They have the opportunity to hone their abilities in a hectic fact-finding mission that challenges even the most organized and detailed investigator.

Key Learning Outcomes:

  • Identify and practice principles to effectively manage meetings
  • Learn how to evaluate and apply information for maximum productivity
  • Discover how to distinguish between fact and opinion
  • Explore the impact of listening for understanding and communicating with clarity
  • Understand, apply and practice new processes
  • Experience the benefits of effective time management and organization skills
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Multiplex™

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Decision Making 

Participants work together in teams to analyze a simulated work situation that is described in cryptic terminology. The facilitated discussion draws connections to the role of input in the decision-making process.

Multiplex challenges participants to gather and apply input available from others on their team as they try to replicate a “shopping centre” layout. It is a simple, yet intellectually challenging activity that will clearly illustrate the need for input gathering and sharing information in order to make best decisions and deliver on expected results.

Participants will often default to believing they have all the right answers and therefore not truly value the input that others can provide. When this happens on a team or in an organization it can lead to compromised decisions and unwanted results.

Cakeopolis™

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Problem Solving 

A world-famous celebrity has requested the biggest and best cake for their birthday party. Renowned as world-class cake-makers and decorators, you have created the largest multi-tiered cake anyone has ever seen. There’s only one problem – the cake is so big it can’t be moved!

Each cake-maker will have to take control of one tier of the cake. Working together, you must figure out the correct movement pattern required to deliver the cake without it being damaged.

Key Learning Outcomes:

  • Stop at the appropriate time to identify best practices and what is hindering progress
  • Refocus the team to effectively utilize talents and insights
  • Plan for how to execute effectively

Promises, Promises!™

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Remove Silos for Teamwork & Trust 

As newly elected politicians representing one of 10 countries, participants must fulfill the promises they made to their constituents, no matter how outrageous! Operating in an environment of scandal, intrigue, and politics, participants grapple with the needs of their constituents and neighboring countries and wade through cultural barriers, lack of trust and poor communication to meet their goals. Alliances are made, abandoned and reformed but before the end of the five-year term, all countries become a truly United League of Nations.​

In forcing people to deal with the pressures and obstacles of interdependent teams, Promises, Promises!™ will powerfully demonstrate to the participants the strong relationship between quality communication and quality results. To meet their goals and become a United League of Nations, all teams must get the right resources to the right people according to their needs and deadlines.

Key Learning Outcomes:

  • Promote a common team vision
  • Discover the intangible resources that are key to moving tangible resources  
  • Understand how individual performance impacts goals and results
  • Understand how behaviors and mindsets impact the culture
  • Foster more effective communication
  • Understand how to build a team of teams

Kaleidoscope™

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Managing Change 

In Kaleidoscope™, participants are put in teams who then compete to earn as many points as possible in the time allotted. To earn points, each team must complete tasks in a constantly changing environment. Throughout the experience, teams are presented with opportunities to change, earn more points, and achieve high goals. The discussion focuses on the key principles of managing change, in a dynamic environment that mirrors the work environment in which participants currently operate.

The Experience:

Kaleidoscope is an activity where participants are challenged to construct towers consecutively that increase in height and difficulty to build. Participants are forced to confront and make decisions around managing change.

Key Learning Outcomes:

  • Balance risk versus reward 
  • Enable change to happen 
  • See change as a process, not one big movement

Spare Time™ 

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Seeing Other Perspectives 

We are the city worthy of your spare time! As members of the tourism board, you have been presented with an image that should summarize the best attributes of the city. Your team has a range of expertise, and each member will focus on one specific aspect they want to be the focal point of the campaign. ​ ​

Is yours the only perspective? Will you all see eye to eye? 

Key Learning Outcomes:

  • Understand the importance of seeing someone else’s perspective 
  • Develop ability to look beyond your own paradigm 

Nynsyl Shrine™

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Eliminate Missed Understanding & Misunderstanding 

Old ruins and ancient inscriptions are all that remain of an ancient culture. As a team of archaeologists, you must piece together esoteric information to discover when an archaic Celtic shrine was built. Can you discover the secret of the Nynsyl Shrine?

There will be only one opportunity to use each item; to ensure your team's survival, each member on the island must make the most convincing case for the correct order in which to use them.

Key Learning Outcomes:

  • Clarity of communication
  • Eliminating misunderstanding and missed understanding 

Sketch This!™

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The Importance of Crystal-clear Instructions from Leaders 

You're a budding graphic design agency, and have just received your first client project.

While the design seems simple enough, you are all working remotely, the client isn't reachable, and you only have a few vague descriptors left by your team leader.

Will you be able to draw the client's intended design?

Key Learning Outcomes:

  • Understand the importance of clear and accurate instructions from leaders 

Codes and Ciphers™

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Delivering on Accountabilities 

Cryptic language and complex algorithms are the crux of espionage training. As a new intake of Secret Agents, the Codes and Ciphers complex computer system has been built to teach you the fundamentals of coding and deciphering. ​ ​

This isn't a solo task; it requires team collaboration on various computer boards to solve a series of cryptic data. Your efficiency, development of best practices, and ability to meet your commitments will allow your progression to higher-profile cases. ​

Key Learning Outcomes:

  • Forecast accurate and attainable commitments
  • Understand the three essential components to deliver on accountabilities:
    • Build skill through learning what is required 
    • Define process to create optimized output 
    • Inspire will to deliver on expectations 

The Discovery of Dr. Thomas Rae™

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Coaching & Feedback 

The Discovery of Dr. Thomas Rae demonstrates how coaching can transform the behavior and culture of an organization. Participants engage in experiential exercises that provide extensive opportunities to practice delivering effective feedback. Participants bring their organization’s existing mandates or areas for improvement and then determine standards upon which to gauge results. The session concludes with a hands-on activity designed around each leader’s real-world coaching opportunities. Leaders walk away with a practical coaching guide on how to achieve the desired results from their team.

Back in 1944 in the town of Capena, Italy, Dr. Thomas Rae, world-renowned archaeologist and professor of archaeology at Oxford University, unearthed a priceless find: Emperor Tiberius’ Atrium floor! Suspecting that there may be others after the same discovery, Dr. Rae kept his findings a secret by recording each piece in code and sending them to his assistant confidentially. Two weeks ago, Thomas cabled to say he was coming home to unravel all the clues he’d discovered. Dr. Rae never arrived. His assistant has since passed away. It is now 2018 and it is your team’s job to re-create Emperor Tiberius’ Atrium floor.

Key Learning Outcomes:

  • Apply and practice coaching skills
  • Create stronger relationships between the leader and the team members – this translates to improved performance of individuals
  • Use teamwork principles as the standard for giving and receiving coaching and feedback​
  • Increase retention and application of new skills
  • Practice the C.O.A.C.H. principles over four successive rounds, becoming more proficient and skilled with each application

Ride the Wind™

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Optimizing Outcomes & Coaching 

Speed, thrills, and the feeling of plummeting from the sky. Welcome to Ride the Wind and the world’s most thrilling roller coaster. Your team is part of a global organization that designs award-winning amusement parks. Ride the Wind is a world-record-holding roller coaster that has set your company apart. Because of its success, it is now time to expand to new locations.

The success of your new park design all depends on your team’s ability to include the most popular attractions, sufficiently staff each park element, and ensure that the park achieves maximum profit – all while adhering to a predetermined set of architectural mandates.

Key Learning Outcomes:

  • Deliver feedback in a way that optimizes impact
  • Demonstrate effective teamwork and efficient team dynamics  
  • Maximize without losing sight of the “non-negotiables” 
  • Deliver on all accountabilities 
  • Ensure that everyone feels they are a part of the solution 

Panda Path™

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Change Management 

Thanks to a sustained effort over the years by you and your assembled team, the panda population has seen a significant increase. As researchers and biologists living in a remote research station, you have been tagging and releasing these majestic creatures back into the wild.

Your team has been alerted that a tagged panda’s vital signs are alarmingly low. Your urgent task is to locate the panda, trek through the perilous jungle, and extract the panda for immediate medical attention, all while navigating a changing environment.

Key Learning Outcomes:

  • Confidently make timely decisions by utilizing all available information, even if incomplete
  • Be agile and adaptable while keeping focus on the desired outcome
  • Stay focused on vision in the midst of change
  • Optimize the success of the tasks or projects through timely, relevant, and effective communication
  • Adjust priorities in a changing environment
  • Maintain team momentum and motivation

Rattlesnake Canyon™

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Develop True Partnerships 

The Settlers and Merchants of Rattlesnake Canyon were offered a challenging proposition. The locals have four weeks to secure all the materials necessary to build a railroad as well as acquiring a camp and supplies for the workers.

This fast-paced powerful program forces participants to face the challenges and rewards of real market scenarios. As the sights and sounds of the great frontier surround them, participants maximize profit through a series of buying and selling transactions where rapidly turning your inventory is key to success.

Key Learning Outcomes:

  • Understand current customer needs
  • Demonstrate quick and clear communication
  • Pursue maximum profit potential
  • Initiate efficient processes
  • Build true partnerships

Redline Racing™

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Embracing Change to Win 

Rev your engines and prepare for the thrill of the open road. In this fast-paced international road rally, participants will discover how to discern between many options within an ever-changing environment. Designed for groups of 500 or more, participants play the role of outstanding pit crews from all over the globe. As teams navigate their way through winding roads and scenic country villas, participants learn that making the best choices will lead to desired success.

Set in the remote European countryside, crews from around the globe assemble to participate in the Redline Racing Rally Car International. Teams are responsible for a specific car and are asked to register their actions on an electronic device that automatically tabulates and records their every move. Each route offers particular hazards and challenges participants to use discernment in order to make the right choices to successfully command a lead in this rousing two-hour experience.

Key Learning Outcomes:

  • Identify key variables that impact the ability to make the best choices
  • Recognize the impact of the right goals on decision-making
  • Understand the power that information has in making the best choices
  • Recognize the importance of balancing action with analysis to make the wisest choice

Cretaceous Creatures™

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Teamwork & Decision Making 

A tornado touched down in the Alberta Badlands, causing rock to fall away from the side of a large hill. The newly exposed area has revealed a very unique looking section of rock. Preliminary studies and x-rays of the rock indicate that there is a wide variety of previously undiscovered dinosaurs and other life-forms buried within the rock, from the Cretaceous period.

Participants represent experts sent by topmost agencies to identify how best to proceed with the discovery. These experts will need to work together to ensure that the discovery is beneficial not only for the academic world but will also create a positive impact on the local environment and peoples. ​ ​

Participants will need to manage the results of the group, along with their own personal accolades as experts in their fields. ​

Participants will practice using the Seven Cornerstones of Teamwork™​

  • Participants will practice using the Seven Cornerstones of Teamwork™
  • Unanimous Focus on a Common Goal
  • Clearly Defined Roles for Subgroups
  • Shared Resources
  • Effective and Frequent Communication
  • Consistent, United and Enthusiastic Effort
  • Periodic and Temporary Suppression of the Ego

Quartet™

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Breaking Down Silos 

In Quartet™ participants make up-front commitments regarding the score they will achieve and the behaviors they will demonstrate, and are held accountable to deliver on those results. The debrief focuses on whether or not individuals were truly effective at delivering on their accountabilities. Participants consider what they could have done differently to improve their performance.

​ How can seemingly distinct working teams learn how to make beautiful music together? ​ That is the question addressed by participants in this two-hour experiential exercise. Participants are broken into four groups with each group assigned to an “instrument” in the quartet. Instrument teams are given a complicated task where they are asked to build block towers based on their team’s specifications. Each team’s task is integrated with the tasks of the other teams. The overall goal of the experience is two-fold: to maximize the quarter score (the total of the four tables) and to improve their team’s score between each of the three rounds.

Key Learning Outcomes:

  • Realize the impact of “silos” as barriers to maximum results 
  • Discover how effective internal and external communication impacts results 
  • Understand how individual team performance impacts the larger organization and overall results 
  • Build effective cross-functional teams by choosing to trust others 

My Spy™

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Coordinating Efforts 

It’s the year 1931 in the city of London, rife with mysterious figures in trench coats and brimming with fedora-clad enigmas. You are a part of that world of cloak and dagger as a team of spy agents working together on a secret mission.

Your team is dispersed throughout the city but must solve the problem of determining the correct sequence of instructions to ensure that you all rendezvous at the clandestine location at the same time. 

Key Learning Outcomes:

  • Clarity of message
  • Coordinated effort to achieve the outcome

Deserted Debate™

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Articulating Your Perspective

You've found yourself stranded on a deserted island off the coast of Fiji with only three items in your possession.

There will be only one opportunity to use each item; to ensure your team's survival, each member on the island must make the most convincing case for the correct order in which to use them.

Key Learning Outcomes:

  • The importance of a Central Pillar
  • The impact of influencing others 
  • The ability to articulate your perspective 

Sandcastle Cove™

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Collaborating to Drive Results 

Named for the majestic castle-like dunes that have formed over many years, Sandcastle Cove is one of the most beautiful coves of the South African Savanna, it's a sanctuary for a wide variety of wildlife, and the Big 5: lion, rhino, leopard, elephant, and water buffalo.

You are a part of a team of photographers, on a journey to capture images of each of these famous animals found on the Savanna. Decisions on how best to accomplish your objectives, and which routes to take, will depend on input from all the photographers on the trek. ​ ​

Key Learning Outcomes:

  • Stay focused on the defined purpose and goals​
  • Recognize that there are different perspectives and approaches​
  • Provide input when appropriate
  • Capitalize on the available options to achieve what needs to be done
  • Recognize the challenges of collaboration in a virtual environment

Runaway Escape™

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Team Dynamics, Communication & Learning Styles

Oh no! You’re the only passengers aboard a runaway train! 

Can you get all the way to the front and stop the train before it's too late? The diabolical train engineer has left clues that can be pieced together as you navigate your way to the locomotive, the only way to stop the train.

Key Learning Outcomes:

  • Develop effective team dynamics
  • Acknowledge and utilize learning styles
  • Enhance communication 

Don’t Come Home Without It!™

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Breaking Down Silos 

It's that time of year again for the annual neighborhood street party!​ With the festivities kicking off shortly, you realize you've forgotten one of the most crucial components of the party ... the food!

Living in a close community with 6 different streets, all hosting their own party, it seems everyone in the neighborhood has left their shopping to the last minute.

With the demands of hungry party guests, limited supplies in store and some less-than-ideal neighborly relationships, can you still be a truly great neighbor? All while feeling the looming pressure of...“Don’t Come Home Without It!”

Key Learning Outcomes:

  • Move from a “me” to a “we” mentality
  • Operate with more ease and efficiency by fostering an environment of trust
  • Align personal efforts to ensure that individual, team, and organizational goals are achieved​
  • Employ collaboration and widespread communication to deliver exceptional internal and external service

Arctic Pursuit™

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Planning & Execution 

Working in teams as researchers, participants will venture out into the vast and unexplored Canadian North to track and record the migratory habits of Arctic wildlife. They are also gathering resources to help further improve the quality of life of the creatures they are researching.

Effective use of the White Wolf Lodge, the Wilderness Guide, Arctic resources, and of course your team, will make all the difference! The debrief highlights how the same lessons used to succeed in the experience can be applied in your pursuit of outstanding results back on the job.

Key Learning Outcomes:

  • Make the non-negotiables the first priority
  • Identify, and then use, all available resources on a consistent basis
  • Take initiative in order to achieve all that is possible
  • Pause and adjust strategy to reflect experience gained en route to the goal

Configs™

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Achieving Accurate Understanding 

Configs™ drives productivity and results through interpersonal communication improvement. The program incorporates both experiential and skills training, combining a practical exercise with techniques that increase awareness and teach new skills.

The Experience:

Configs challenges teams to achieve 100% accurate understanding as quickly and efficiently as possible. Using only a board, some leather pieces, and their communication skills, teams compete to create an exact replica of an original pattern.

Team members learn and then practice effective, pragmatic communication behaviors. Their improved performance demonstrates how to effectively communicate to positively impact real-world outcomes.

Key Learning Outcomes:

  • Achieve deeper understanding in less time
  • Build credibility 
  • Improve accuracy and efficiency by “doing it right the first time”
  • Avoid misunderstandings
  • Improve morale
  • Create alignment 
  • Deliver exceptional customer service, internally and externally

Elk Manor™

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Accountability & Culture 

Global Recovery Inc., the organization used by the world's foremost insurance companies, has tasked their divisions to recover precious gems hidden within a large manor house. The house was previously owned by the Grey Mist, the notorious international jewel thief, now deceased. Members of these divisions must use available clues to recover the stolen jewels while demonstrating the high standards and cultural norms expected by Global Recovery.​

Key Learning Outcomes:

  • Uphold company culture while delivering on commercial accountabilities
  • Recognize the impact of reputation and perception on personal success
  • Identify areas for improved interpersonal effectiveness
  • Apply feedback on how personal actions are perceived vs. intended

Traffic Jam™

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Process Improvement

In Traffic Jam™ teams are presented with a physical “code” (puzzle) on the ground which they must solve using their bodies. It’s all about the process!

The Experience:

Using hula-hoops (or other appropriate materials), participants are asked to navigate themselves through the puzzle, improve the process as they go, and create “SOPs” for their team.

Multiple strategies can be employed during this exercise:

  • Plan for the solution 
  • Figure out the solution as you progress

Either strategy will require looking at the process used and making sure that there are constant changes to the process in order to achieve the outcome required. The debrief will include a high-level reference to the Four Absolutes of Quality so that the key lesson of process improvement is understood. Participants will be allowed multiple attempts at breaking the code, including a process which requires that the team break the code in perfect silence.

Fira Tora™

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Improving Team Performance

Fire Tora™ focuses on applying and practicing team principles to improve the overall performance of the group. Teams will achieve clearer communication and gain greater understanding of the roles of others. Participants will see how individual effort impacts team goals and results. Individual team members will see and experience the power of shared vision and discover tools to re-create this synergy back on-the-job.

This activity requires team members to work together to test a newly constructed underground transport system on the mysterious island of Fira Tora. Teams of up to ten participants must apply team principles to test the system for efficiency, quality, and safety.

Each system is powered by a vacuum. Gates and slides are located at the end of each tube. When the vacuum is turned on, the closing and opening of the gates and slides will direct a ball to certain gates. Team members must work together to make the ball travel to the desired gate.

Key Learning Outcomes:

  • Utilize the power of teamwork to drastically improve performance 
  • Learn how clarity in communication improves the outcome 
  • Understand each other’s efforts and unique impact 
  • Learn the power of shared vision

Quetzal Recovery™

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Collaboration & Focus on a Common Goal 

Deemed to be amongst the world’s most beautiful birds, the Quetzal of Central America is under threat from the destruction of its tropical home.

As a team of wildlife conservationists, you have found yourself caught in the path of a forest fire, with a newly discovered baby Quetzal in your care. The only way out is through uncharted jungle in which numerous obstacles will need to be overcome. Using the unique items in your backpacks, and your team collaboration skills, you must bring the young Quetzal to safety before the fire makes it impossible.

Key Learning Outcomes:

  • Overcoming potential obstacles and using available resources to reach the solution
  • Efficient decision-making
  • Recognizing the value of each implication on the overall outcome​
  • Recognizing your contribution to the big picture
  • Knowing how you impact others

Milohai Reef™

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Time Management 

It’s the last day of your vacation in a tropical paradise. You have booked a small boat, owned by a local, to take you out to see the magnificent Milohai Reef. When you arrive at the reef, disaster strikes, and a rogue wave damages the ship, injuring the captain. Your fate is now in the hands of you and the other passengers; figure out what must be done and when, before the sun sets and you are left adrift.

Key Learning Outcomes:

  • Apply filters to prioritize your time and impact 
  • Identify essential tasks to optimize your time 
  • See the “Big Picture” – understand how each task contributes to the whole
  • Prioritize to ensure that you are working through the best plan 

Museum Caper™

Communication & Teamwork 

As a team of skilled detectives, you have been tasked with tracking down the culprits of three major robberies, each in a large metropolitan city. Using evidence at the scene of the crime, information you have received, and clues left behind, you will need to eliminate suspects in order to identify the actual thief at an upcoming press conference.

​ As you move from city to city, the skills you develop will allow you to be more successful in apprehending the guilty party (or parties!) at the next location with greater speed and accuracy.

Key Learning Outcomes:

  • Provide timely feedback that will keep the team progressing towards the goal
  • Achieve understanding to deliver the right result
  • Improve accuracy and efficiency of communications 
  • Create overall clarity and prevent miscommunications 
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Glassworks™

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Achieving Accurate Understanding 

From modern art to the Notre-Dame cathedral, stained glass is a mesmerizing and intricate craft. Renowned for an incredible eye for detail, your team of glaziers are in a league of their own, as the creators of some of the world's most beautiful stained-glass windows.

The intricacies of your most recent project have left you with many iterations of its design, resulting in each glazier receiving a different copy to work from. You will need to work together to decipher the correct design, ensuring complete accuracy and meeting the impending deadline, in order to protect your reputation.

Key Learning Outcomes:

  • Improving results-focused communication 
  • Recognizing differing perspectives 
  • Creating a common-language framework 
  • The value of appropriately “stepping in”

Primrose Poker™

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Applying a Systematic Approach to Problem Solving 

In the Primrose retirement community, the tradition every Saturday night is to have a rousing poker tournament among the residents. The community has become known for these tournaments, so much so that it's become a haven for retired card sharks.

The final table now sits, and you are challenged to find out which cards are held by which players. Can you work together to identify who holds the winning hand?

Key Learning Outcomes:

  • Systematic approach to problem-solving
  • Each person must contribute to solve the problem

Quandary™

Influencing Others & Negotiation 

Welcome to the Galactic Embassy of Ambassadors! ​

In the far distant future, humanity now interacts regularly with citizens from distant planets. ​ Using universal symbols to communicate, your goal as future ambassadors is to negotiate wins for your planet, while also ensuring that we keep positive relations with other planets.

Here at the Galactic Embassy, you are new, hopeful recruits, vying for a role as Galactic Ambassadors.  

​ There is one last test to complete. The winners of that test will go on to become fully recognized Galactic Embassy representatives. Welcome to Quandary!

Key Learning Outcomes:

  • Influence without authority
  • Align team and organizational goals
  • Communicate with intention
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Rescue Orion™ 

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Prioritization, Collaboration & Execution 

Space Station Sagittarius has received a distress call from Orion, another research station in space. In response, they are dispatching the Gemini, unique spacecrafts designed expressly for critical deep-space rescue and crisis-related missions.

Fragments of the call have also been picked up by other stations, and the rescue teams will have to incorporate this information. The Gemini Crew will have a limited amount of time in which to utilize their talents and available resources to save the lives of those currently at risk on Space Station Orion.

Key Learning Outcomes:

  • Focus on how your actions and role contribute to the business outcomes
  • Effectively prioritize issues; anticipate consequences, and tackle them with urgency and intensity 
  • Strategically use all the information and resources at your disposal
  • Utilize effective planning so that actions can be made with purpose and confidence 
  • Be prepared to present your best options to accelerate progress 

Tongo’s Tower™

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Applying the Principles of Teamwork 

Tongo’s Tower is an experiential activity that provides participants with opportunities to apply teamwork principles. The program helps participants understand their role on a team and provides them with tools to unleash the potential that lies within each individual member and the team as a whole.

The Experience

There once was an aboriginal tribe deep within the heart of the Amazon that was lost to history as the world came into the twentieth century. That tribe was known by others in the Amazon as the Tongo Tribe. Since the tribe’s extinction, explorers have come upon ancient Tongo sites and have been fascinated by what they have seen. One common feature at all of the Tongo sites is a tall tower in the center of the village. Tongo’s Tower is a fun and engaging activity where participants try and use their teams to create a tall “tower” using common items.

Key Learning Outcomes:

  • Discover and understand critical team principles 
  • Effectively facilitate open team communication 
  • Establish a common language for diagnosing team effectiveness 
  • Establish a common language for diagnosing team effectiveness 
  • Diagnose team effectiveness based on each team member’s opinions, observations, and perceptions 

Evolution™

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Dealing With Organizational Change 

Evolution™ not only demonstrates the perils of uncontrolled change, but also creates a common experience for participants to return to, as they dig deeper into how changes in their company impact the entire organization.

True to its name, Evolution throws participants into a world of constant change. Teams are immersed in a competitive environment in which they must re-create as many intricate illustrations as possible within the time allotted. Success is dependent on how well teams can assess and manage the changes from round to round.

Key Learning Outcomes:

  • Harness the vision and gain the involvement of all stakeholders 
  • Define expectations for all involved in change 
  • When communicating, utilize time and relevant information effectively 
  • Learn to focus on the key priorities and eliminate that which is unnecessary and peripheral 
  • Appreciate the importance of creating and sustaining momentum while the change is occurring 

Jungle Fire™

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Planning & Teamwork 

You and your team, equipped with survival gear and supplies, set off to battle the perils of the Amazon in search of this fabled treasure. You will experience the impact of planning, resource utilization, teamwork, appropriate risk-taking, and the value of information gathering.

Participants are placed in circumstances with limited time and resources and must rely on their performance skills and their team to maximize their results. The pressures and intensity in Jungle Fire are similar to those experienced daily in a hectic work schedule. Participants contend with deadlines, challenging circumstances, others' points of view, and the pressure to "get going" while trying to accomplish their objective.

Key Learning Outcomes:

  • Understand the value of having the right objective
  • Identify and use all relevant information
  • Recognize the importance of up-front planning
  • Execute your plan using all team members effectively

Coral Banks™

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Communication & Collaboration 

Turtle Island is habitat to an expansive and beautiful coral reef which was discovered a mere ten years ago. Within this decade, tourists have flocked to Turtle Island to swim in the reef and observe the fascinating wildlife that inhabits the underwater world. The increasing popularity of the previously untouched island and its surrounding waters is creating an environmental concern. Zoologists and marine biologists are observing the rapid decay of the finely balanced ecosystem.

The concerned citizens of the islands called in the long standing and highly reputable “Coral Banks Construction Company” to assist them with maintaining the tourist industry while preserving the beauty of Turtle Island. The company’s main focus is to build environmentally friendly bridges that allow people to witness the beauty of nature without destroying it in the process. Coral Banks Construction Company developed a plan for a large bridge to Turtle Island which will keep the reefs safe from pollution and the wildlife free from danger while allowing people to enjoy the coral reefs.

Key Learning Outcomes:

  • Achieve great things by working together
  • Optimize team talent
  • The power of excellent leadership
  • The importance of effective communication
  • The impact of appropriate resource utilization
  • Learn how unanimous focus on a single task leads to success

Windjammer™

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Capitalize on Every Opportunity 

Windjammer is a fast-paced, highly engaging experience where five teams compete to be the best at running their organization.

Each team aggressively manages a high-end company specializing in sailing equipment. They must acquire raw materials and manufacture products of their choice to meet fluctuating market demand. ​

Hit the high points when market demand is greatest and profits will soar, providing you have the right materials and the tactical skill to accelerate product manufacturing!

Missing key opportunities results in lower profits – or even significant losses! ​ Since raw materials needed are, in part, only attainable from competitors, building relationships, negotiating and using team members and resources to the fullest possible degree are each vital to success. All this takes place under the relentless pressure of time and defined market cycles.

Key Learning Outcomes:

  • The ability to change tactics quickly allows you to capitalize on new opportunities
  • Priority setting and relationship building are critical to take advantage of profit peaks
  • Extending your planning horizon allows for maximizing opportunities
  • Understanding required roles and resources is crucial to success
  • When faced with obstacles, take the opportunity to stop, refocus and move forward 

Accelerating Performance™​

It is critical to tap into your team’s full potential by equipping all employees and leaders with the mindset, tools, and skills of Performance Management that are required in driving greater engagement, accountability, and results.​

Key Learning Outcomes:​

  • Planning: Setting goals that are clear to everyone, action-oriented, measurable, and specific ​

  • Assessing Others: Looking at results, giving weight to Intentions, looking for a weight of evidence, and matching strengths to needs​
  • Managing: Esteeming others by taking an approach that recognizes the value of each individual, asks others for input, and recognizes individual differences

Building Effective Relationships™​

Respect is at the heart of all business relationships and results are at the heart of all business. ​

In Building Effective Relationships, participants explore the direct correlation between relationships and results. Their personal behavioral style becomes self-evident with the completion of a behavioral profile and the continued analysis of their style including its specific attributes, strengths, and opportunities. Respect becomes the focus when the attributes of all behavioral styles are understood by the participants, and specific ideas are provided/discussed on how each style can and should interact with the others. 

Key Learning Outcomes:​

  • Understand your behavioral strengths and challenges.
  • Recognize and appreciate the behavioral strengths and challenges of others.
  • Leverage the differences and talents of other people.
  • Utilize understanding to build effective relationships and drive results​.
  • Build more emotional intelligence into business and personal relationships.

In-Class: 1 Day

Virtual: 1 x 3-hour module

Managing Priorities™​

Managing Priorities goes beyond simply teaching participants how to prioritize the volume of work to be done. Using the skills and tools provided throughout the program, participants discern where to focus their efforts in order to optimize performance and achieve the greatest organizational impact possible. ​

Key Learning Outcomes:​

  • Understand the difference between using time efficiently versus using time effectively​
  • Appreciate the impact and value of upfront planning when managing priorities​
  • Assess and alter tasks to ensure they are getting the greatest impact​
  • Use practical tools to increase the value and the effectiveness of tasks and activities

In-Class: 1 Day

Virtual: 1 x 3-hour module

Powering Team Performance™​

In Powering Team Performance, participants explore The Seven CORNERSTONES of Teamwork™, a unique and powerful tool that will propel their teams toward high performance teamwork. They learn to design and diagnose teams to ensure focus on a common goal, clearly defined roles, effective use of resources, communication, enthusiastic effort and the temporary suppression of ego. Participants will also discuss how to use the tool to maximize the performance of their teams whether they are operating in a virtual environment or in person.  

Key Learning Outcomes:​

  • Identify and apply the principles and qualities that define a high-performance team​
  • Optimize the performance and impact of sub-groups and individuals in order to maximize results​
  • Inspire greater team unity, collaboration, resource-sharing, and an unwavering commitment to achieving objectives and results​
  • Adjust and course-correct to propel a team’s ongoing success​
  • Communicate with clarity and purpose by employing a common team language

In-Class: Full Day

Virtual: One 4-Hour Module

Resolving Conflict At Work™​

​​In Resolving Conflict at Work™, participants learn what their natural conflict style tendency is, and the advantages and disadvantages are of each style. They also learn how to manage conflict in a healthy and productive manner.

Key Learning Outcomes:​

  • Define conflict and its impact (positive and negative) on the organization​
  • Understand preferred method for dealing with conflict​
  • Understand and identify sources of conflict
  • Effectively handle situations (bad news, reactions, difficult people, strong personalities, etc.)​
  • Use strategies and tools to reduce, manage, and deal with conflict​
  • Understand and identify conflict styles

In-Class: 1 Day

Virtual: 1 x 3-hour module

Time Management™​

Harnessing the productivity of every employee increases organizational success and growth. Learners will learn and use the practical skills necessary to develop and implement a structure for successful time management. Learners identify barriers to effective time management issues, discover how to plan and organize their time for personal success, and begin to realize that activity is not a substitute for productivity.

Key Learning Outcomes:​

  • Integrate time management techniques into daily processes ​
  • Prioritize tasks and activities while handling competing priorities ​
  • Implement strategies and techniques to reduce the occurrence of procrastination and the impact of interruptions ​
  • Develop a personal action plan to realize the most benefit from business efforts​

In-Class: 1 Day

Virtual: 1 x 3-hour module

Communicating and Listening™​

In Communicating and Listening, participants learn the key elements of communicating and listening to ensure clarity and understanding. They explore these elements with different experiential exercises and through practice and application

Key Learning Outcomes:​

 

  • Communicate effectively using clear, concise, and specific language
  • Eliminate the obstacles that undermine effective communication and listening​
  • Explore listening skills and understand how they are important to success​
  • Use communication and listening skills to anticipate and avoid common misunderstandings

Influencing Without Authority™​

Individuals often have critical insight which could improve results.  Unfortunately, their inability to have that insight considered can often result in it being overlooked or ignored.  Influencing Without Authority™ provides the mindset and tools necessary to increase an individual’s ability to influence others.  The program teaches the 5 key attributes essential to influencing effectively regardless of level or function, and how to demonstrate them back on-the-job. Embedded in the program is an opportunity for both self-assessment and assessment by the participant’s leader, as well as for “next steps” application. ​

Key Learning Outcomes:​

  • Learn to bring your perspectives and convictions forward in a way that ensures they’ll be considered thoughtfully​
  • Recognize that influencing others is often necessary regardless of relative rank, and understand how to do so in all circumstances​
  • Recognize the mindset that must be in place, and the actions to be taken, prior to being able to effectively influence​
  • Understand the practical behaviors that lead to successfully being able to influence others

In-Class: 1 Day

Virtual: 2 x 3-hour Modules (delivered in one day or separately; ideally no more than one week apart)

Coaching For Results™​

Every successful performer can look back to a coach who gave them the vision, direction, and even the push to achieve extraordinary results. In order to achieve these results, leaders need to model an example others can follow, coach for results, and require changes in behaviors to guarantee success.

Key Learning Outcomes:​

  • Recognize and explain the importance of the Leader’s role in modeling desired organizational behaviors and its link to coaching​
  • Apply one-on-one coaching techniques that maximize performance following the
Eagle’s Flight 5 C.O.A.C.H. Step Process​
    Connect Relationally​
    Observe Employees in Action​
    Assess against agreed upon standards and outcomes​
    Clarify performance excellence or opportunities through discussion​
    How specific behavior should continue or could improve through open dialogue​
  • Require and hold others accountable to deliver the desired outcomes​
  • Distinguish coaching from performance management​

In-Class: 1 Day

Virtual: 3 x 2-Hour Modules

Leading an Empowered Workforce™​

An empowered workforce has the potential to drive organizational growth and exceed determined expectations and results. Empowered employees are more likely to optimize the decisions in their control and work to their full potential. Your leaders are the only ones who can truly take control of the level of empowerment employees have, and this is a skill that needs to be learned. In Eagle’s Flight’s Leading an Empowered Workforce, your leaders will be equipped with the skills and tools to drive the right level of empowerment by clearly defining roles and creating a plan for proper execution, so their direct reports have the freedom to make decisions and give input.

Key Learning Outcomes:​

  • Recognize the leader’s role and responsibility in gathering stakeholder input, making informed decisions and holding others accountable for achieving desired outcomes​
  • Apply a four-step Decision Making Model™ to ensure alignment, contribution, and commitment throughout the decision making and implementation process​
  • Explain and require Equal Onus™ – the shared responsibility between leader and employee to achieve desired results​
  • Maintain clear lines-of-sight between employee performance expectations and expected results​
  • Increase team and corporate loyalty and job satisfaction through effective empowerment ​
  • Facilitate meaningful discussions on creating and developing employees’ accountabilities, boundaries, and authority​
  • Better assess and correct employee performance by analyzing their degree of empowerment

In-Class: 1 Day

Virtual: 3 x 2-hour modules (Cakeopolis™) OR 2 x 3-hour modules (Museum Caper™)

Leading Remotely™​

As an increasing number of individuals experience working remotely, it is important to be intentional about delivering a message that makes an impact and is understood as it was intended to be by all.  In Leading Remotely, your team will explore various forms of media in order to use them to manage perceptions, engagement, and ultimately influence others “through a screen.” As a result of the interactive nature of the program, learners will discover innovative ways to have a similar impact remotely as they do face-to-face.

Key Learning Outcomes:​

  • Navigate the logistics of a remote meeting and create a meaningful agenda​
  • Create connections between people to encourage trust and build credibility​
  • Leverage personal and company materials, the remote platform capabilities, and the meeting flow to influence decisions​
  • Think quickly to generate a response when challenges are raised

In-Class: Half Day

Virtual: 1 x 3-hour module

Accountability™​

Leaders and employees need to demonstrate personal accountability for both culture and results to hold others to the same standard. This program focuses on developing and maintaining a mindset of accountability and understanding the specific behaviors and environmental imperatives that enable leaders and employees to create an accountable culture.

Key Learning Outcomes:​

  • Align around a common definition of Accountability and what that means within your organization​
  • Explore the specific conditions and behaviors a leader must exhibit to drive an Accountable Culture​
  • Understand the 5 imperatives that any employee must display to ensure that their commitments are delivered on time and on budget as committed​
  • Align around the real-world accountabilities and determine which holds the highest priority and why​
  • Discuss strategies and processes to enhance Accountability within your team or organization

In-Class: 1 Day

Virtual: 3 Modules – 2 Hours, 3 Hours, 90 Minutes

Leaders as Teachers™​

When undertaking training initiatives, many organizations overlook an excellent resource that is available – their own leaders. There are several practical reasons to have leaders take on the role of teachers, including convenience, cost savings, engagement, and buy-in.​

In Leaders as Teachers, your leaders will be challenged and equipped to empower employee potential by becoming role models, mentors, coaches and guides inside and outside the classroom. At the heart of this program is the conviction that leaders will not only develop exceptional facilitation skills, but they will also embrace the opportunity to develop people as they deliver content that is relevant to their employees.

Key Learning Outcomes:​

  • Learn to bring your perspectives and convictions forward in a way that ensures they’ll be considered thoughtfully​
  • Recognize that influencing others is often necessary regardless of relative rank, and understand how to do so in all circumstances​
  • Recognize the mindset that must be in place, and the actions to be taken, prior to being able to effectively influence
  • Understand the practical behaviors that lead to successfully being able to influence others​

In-Class: 2 Day​s

Virtual: 4 x 2.5 to 3-hour modules

Leading Change™​

Managing Priorities goes beyond simply teaching participants how to prioritize the volume of work to be done. Using the skills and tools provided throughout the program, pLeadership is most critical when the landscape is constantly changing. Leading Change is an interactive program for leaders who have a role in maximizing productivity in times of change. The program uses imagery from the Vector Change Model™ to highlight the steps to ensure that individuals are engaged and contributing to positive change.articipants discern where to focus their efforts in order to optimize performance and achieve the greatest organizational impact possible. ​

Key Learning Outcomes:​

  • Harness a vision by engaging the intellect and emotion of stakeholders
  • Define expectations and how change will impact all stakeholders involved ​
  • Skills to Communicate effectively through-out the entire change process​
  • Ensure that energy is sustained over the long-term on the change initiative​
  • Optimize the impact of team members through clearly outlining which behaviors to start, stop and continue to optimize the impact of the outcomes of change

In-Class: 1 Day

Virtual: 3 modules – 3 hours, 2.5 hours, 2.5 hours

Powerful Storytelling™​

In today’s digital world, it is common for people to feel disconnected despite the fact that we are more connected to each other than ever before. To overcome this and deliver a message that sticks, individuals in business today must learn the art of storytelling as it has the power to forge connections not only among people, but also between people and ideas. In Eagle’s Flight’s Powerful Storytelling™, learners will be active participants in their own mastery of crafting and delivering stories. This program focuses on building skill to create and deliver inspiring stories in face-to-face and virtual settings to capture audience attention and deliver a business message. The program comes to life through several practice and application exercises. 

Key Learning Outcomes:​

  • Leverage story catalysts to create human moments in a business environment​
  • Create a powerful hook to draw the audience into the story from the start​
  • Articulate the central message of the story and its relevance to the current business situation​
  • Generate a library of stories that can be used in multiple business situations with unique relevance

In-Class: 1 Day

Virtual: 1 x 3.5-hour modules

Presentation Skills™​

Every time a leader speaks, sends and email or stands up in front of their team or the organization is a valuable opportunity to connect, inform, persuade, educate, or motivate others. However, many fail to treat these opportunities with the respect and professionalism they deserve. Whether too rushed or not equipped well enough, leaders often leave their audience confused or disengaged. From preparation to presentation, Presentation Skills™ takes a hands-on, experiential approach to developing expert and confident communicators who can present their messages with clarity and passion and harness the hearts and hands of their workforce.

Key Learning Outcomes:​

  • Learn how to design a great central message that is clear, concise and memorable​
  • Determine how to connect each part of the presentation back to the central message​
  • Learn how to leverage powerful openings and closings to get your message across​
  • Practice leveraging voice and body language to enhance the clarity of your message
  • Understand how visuals, colors and enhance the clarity of delivery​
  • Become measurable better at getting your message across with so that it is remembered and understood over the long haul

In-Class: 1 Day

Virtual: 2 x 3.5-hour module

Strategy Execution™​

In today’s world, the ability to identify the correct strategy and then execute it predictably is especially important.  Issues caused by marketplace pressure and rapidly changing global circumstances require individuals to have a framework from which to operate that will enable to them to own, and then deliver on, promised outcomes. Strategy Execution provides that framework and the practical tools to consistently achieve success.  Participants leave with the ability to immediately apply the principles from the course back on the job.

Key Learning Outcomes:​

  • Recognize the five components that must be in place to successfully move from strategy to execution, and how those components flex with changing circumstances​
  • Understand how to identify the most effective strategy to ensure achievement of agreed to accountabilities​
  • Recognize the true nature of checkpoints and how to use them to ensure successful implementation of a strategy​
  • Recognize the nature of a tactical plan, how it differs from a strategic one, and how to create it​
  • Leave with practical strategy execution tools to apply back on-the-job, that have been taught and mastered in the course

In-Class: 1 Day

Virtual: 1 Half-Day Module

Building Block of Service Excellence

In The Building Blocks of Service Excellence™, participants learn the importance of developing a common way of communicating and understanding so that service success is prioritized in the day-to-day activities of individuals. The program focuses on the practical application of tools for real-world situations and provides participants with the opportunity to learn from one another by sharing experiences, stories, and best practices.

Key Learning Outcomes:

  • Describe the impact of service interactions on the customer and ultimately on organizational results
  • Explain the role of the service provider in today’s marketplace

  • Create memorable service interactions by:

    ­Committing to customer satisfaction

    ­Listening to identify service needs

    ­Communicating in a clear, logical, and understood manner

    ­Considering all options before responding

    ­Focusing on strengthening relationships

  • Evaluate the personal effectiveness of every service interaction

In-Class: 3 Half Day Modules (delivered together or over time)

Virtual: 3 x 1.5 to 2-hour Modules

Customer Centricity #1: Putting the Customer First

It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today, require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service.

In Customer Centricity in Action, your employees and leaders will learn what it takes to create a customer centric culture, focus on the unspoken expectations of the customer, and create a value-add experience. This virtual learning solution will truly change the way everyone, not just those in customer-facing roles, thinks about their impact on the customer journey and experience.

Key Learning Outcomes:

  • Intentionally seek opportunities to personally improve the customer experience
  • Own their impact on the customer experience

  • Proactively demonstrate ownership and personal accountability in their role

  • Balance personal judgment and corporate policy when taking action
  • Mitigate barriers and evaluate enablers to providing the best experience

In-Class: 3 Half Day Modules (delivered together or over time)

Virtual: 3 x 1.5 to 2-hour Modules

Customer Centricity #2: Leading a Focus on the Customer Experience

With the understanding and skills gained from our Customer Centricity in Action™ program rooted across your organization, your leaders can now turn their attention to this leadership program designed specifically to provide leaders with the behaviors needed to drive a customer centric organization.

This program provides leaders with the mindset and tools to lead with a focus on the customer. Leaders will see the critical role that they play in creating the working conditions and environment where employees can express their ideas, opinions and suggestions around customer-centric opportunities freely and openly.

Key Learning Outcomes:

  • Appreciate the critical importance of CX in your organization and your role in engaging others in it
  • Clearly understand how to unleash the power of Customer Centricity in Action™ within your team

  • Being intentional as a leader improves results

  • Bringing the customer into every discussion and decision

In-Class: 3 Half Day Modules (delivered together or over time)

Virtual: 3 x 1.5 to 2-hour Modules