Leadership accountability is crucial to workplace success. Without it, an organization can jeopardize its current and future goals. When leaders don’t deliver as expected, the company may encounter a variety of losses. The company may also incur expenses because they had to hire someone else to do the job or had to use additional resources in order to deliver the final product.

Another inevitable consequence is that companies put their customer service on the line. Leaders who are not accountable for their actions, and in turn their consequences, can significantly impact the customer experience. Lack of accountability diminishes the level and quality of customer service. It also impacts how customers are treated, which can lead to negative reviews, dissatisfied customers, and shaken customer relationships.

Employee engagement can also drop. Some leaders were taught or have adapted to playing the blame game instead of taking ownership for their mistakes. When leaders don’t take responsibility for their actions, and how they affect others, their employees will take cues from this. Whether their engagement is affected by the blame game or from a lack of a model leader, it will inevitably affect employees’ performance.