[VIDEO] Silver Bullets for Today's Leaders - #11 - Giving Effective Feedback
Video Transcript:
Feedback is an incredibly powerful tool. As a leader, I often didn’t even know how people felt about what I said or did. So, when someone gives me feedback, it’s not only appreciated but also extremely helpful. At the same time, I have the obligation and responsibility to give feedback to my team. They need to know what I’m thinking—sometimes to recognize a job well done, and other times to help them improve.
Giving feedback, however, is not always easy. Sometimes we’re not quite sure how to deliver it effectively. This model, which places feedback at the center, offers a precise tool to make feedback more effective. Here are three essential principles to keep in mind:
1. Be Considerate
Almost always, if feedback is corrective, the person receiving it did not mess up intentionally. They didn’t mean to make a mistake, so we shouldn’t speak in a way that sounds harsh or judgmental. That doesn’t mean we let them off the hook for their actions, but it does mean that our approach should be considerate, thoughtful, and kind to ensure the feedback is well-received.
2. Make it Current
Don’t delay giving feedback. Offer it as close to the event as possible, ideally in the moment. The longer you wait, the less relevant it becomes, and memories of the situation begin to fade. Giving feedback promptly keeps it connected to the actual event, making it easier to understand and act upon.
3. Link to Consequences
This is incredibly important but often overlooked. When giving feedback, it’s essential to explain the consequences of the person’s actions. For instance, “I’m giving you this feedback because when you did this, it resulted in that outcome.” The person likely didn’t intend for that result, but it’s important they understand why it happened. By linking consequences to the feedback, we make it practical and actionable. Without explaining consequences, feedback becomes theoretical and loses impact.
To make feedback effective, we need to be kind, timely, and clear about the consequences. By following these three principles—consideration, currency, and consequences—your feedback will be more impactful and meaningful.