Eagle's Flight

Traffic Jam™

PROCESS IMPROVEMENT

In Traffic Jam™ teams are presented with a physical “code” (puzzle) on the ground which they must solve using their bodies. It’s all about the process!

The Experience: Using hula-hoops (or other appropriate materials), participants are asked to navigate themselves through the puzzle, improve the process as they go, and create “SOPs” for their team.

In-Person Experience
Up to 1 Hour

Multiple strategies can be employed during this exercise:

Either strategy will require looking at the process used and making sure that there are constant changes to the process in order to achieve the outcome required. The debrief will include a high-level reference to the Four Absolutes of Quality so that the key lesson of process improvement is understood. Participants will be allowed multiple attempts at breaking the code, including a process which requires that the team break the code in perfect silence.

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