Excellent Communication Requires Patience
Excellent Communication Requires Patience Individuals who communicate effectively can achieve far more than those who give confusing feedback or struggle with an awkward communication style or poor message delivery. It’s one of the reasons most organizations list strong communication skills among the competencies one working in the modern workforce needs to be hired or secure […]
The Difference Between Responsibility and Accountability in Leadership
The Difference Between Responsibility and Accountability in Leadership Think back to a time when seemingly small decisions impacted thousands of people. Situations have ended with decreased profits, major transitions, and employee downsizing. You may have a government agency accusing one party of negligence and another stakeholder pointing their finger at independent contractors that were hired […]
Dazzling Customer Service
Chief Executive Observations: Dazzling Customer Service Wow! When you experience amazing customer service, it’s breathtaking. I was once at a Disney resort hotel in Florida and went late at night to an area set aside for snacks for those guests still needing just one more nibble before bed.The room was empty except for me and […]
Thinking About an Un-Themed Corporate Event? Think Again.
Thinking About an Un-Themed Corporate Event? Think Again. Keynote speaker? Check. A unique venue? Check. An engaging theme? Not this year. If this is what your latest event planning checklist looked like, it’s time to rethink your approach to corporate event planning. The truth is, an engaging, cohesive theme is essential to an engaging event. […]
Think Outside the Keynote: Corporate Event Ideas to Excite Attendees
Think Outside the Keynote: Corporate Event Ideas to Excite Attendees Last year, Microsoft conducted a study and found that digital-crazed, smartphone-toting adults lose focus after just eight seconds. Shocking, right? While we’d like to think adults can generally focus for longer than a goldfish, experts recommend that even top presenters limit their presentations to 20 minutes—with […]
What is the Difference Between Customer Centricity & Customer Service?
What is the Difference Between Customer Centricity & Customer Service? As more companies are asking what it takes to provide a customer experience that will set them apart, people are getting hung up on definitions and feeling unsure of where to concentrate their efforts. To differentiate themselves, organizations need to adopt a customer-centric mindset. But […]
10 Principles of a Positive Safety Culture
10 Principles of a Positive Safety Culture In a world where nearly three million workplace injuries occur annually in North America alone, the imperative for a robust safety culture has never been clearer. Safety is not just a regulatory requirement; it is a fundamental component of a thriving, resilient organization. Imagine a workplace where every […]
3 HiPo Program Best Practices to Follow
High potential employees can shape and lead an organization into the future, but identifying and retaining high potentials goes beyond assigning a label or offering frequent promotions. Rather, it requires careful examination of who your high potentials are, what they are motivated by, and the optimal development path that unleashes their full potential. As you […]
The 9 Essentials of an Organizational Leadership Development Strategy
The 9 Essentials of an Organizational Leadership Development Strategy 1. Provide Top-Down Leadership In any transformation, engaging all levels of leadership is vital, and can be the difference between success and “just another training.” Within any organization, people follow their leaders. If the organizational focus is on a customer focused culture transformation, then the senior […]
3 Change Management Activities For Leaders
As a leader, it is always important to be present and accessible to the individuals who report to you, and it is more important than ever during a transition in the company. When not handled well, change can be distressing and potentially damaging to morale. On the other hand, if you implement a well thoughtout […]
