Dazzling Customer Service
Chief Executive Observations: Dazzling Customer Service Wow! When you experience amazing customer service, it’s breathtaking. I was once at a Disney resort hotel in Florida and went late at night to an area set aside for snacks for those guests still needing just one more nibble before bed.The room was empty except for me and […]
What is the Difference Between Customer Centricity & Customer Service?
What is the Difference Between Customer Centricity & Customer Service? As more companies are asking what it takes to provide a customer experience that will set them apart, people are getting hung up on definitions and feeling unsure of where to concentrate their efforts. To differentiate themselves, organizations need to adopt a customer-centric mindset. But […]
Customer Centricity: Skill Set vs. Mindset
Customer Centricity: Skill Set vs. Mindset When it comes to customer centricity, skill set and mindset go hand in hand. By fostering one without the other, you will probably see incremental improvements. However, if you want to implement a culture of customer centricity at your organization, building skills and shifting mindsets must be done in […]
Why Success Starts with a Superior Customer Experience
Why Success Starts with a Superior Customer Experience For many businesses, success depends on sales, whether they are made to other businesses or to individual customers. This is one reason why creating a positive customer experience from beginning to end is so important. To do this effectively, you need every individual in your organization on […]