The Difference Between Responsibility and Accountability in Leadership
The Difference Between Responsibility and Accountability in Leadership Think back to a time when seemingly small decisions impacted thousands of people. Situations have ended with decreased profits, major transitions, and employee downsizing. You may have a government agency accusing one party of negligence and another stakeholder pointing their finger at independent contractors that were hired […]
It’s Not My Fault! Creating Accountability in Business.
It’s Not My Fault! Creating Accountability in Business. Accountability, both in business and in personal life, is defined as taking personal ownership to ensure responsibilities are achieved as expected. It is a mindset that a leader must possess and then foster throughout their organization. To fully grasp this concept, it might help to first understand […]
Dazzling Customer Service
Chief Executive Observations: Dazzling Customer Service Wow! When you experience amazing customer service, it’s breathtaking. I was once at a Disney resort hotel in Florida and went late at night to an area set aside for snacks for those guests still needing just one more nibble before bed.The room was empty except for me and […]
What is the Difference Between Customer Centricity & Customer Service?
What is the Difference Between Customer Centricity & Customer Service? As more companies are asking what it takes to provide a customer experience that will set them apart, people are getting hung up on definitions and feeling unsure of where to concentrate their efforts. To differentiate themselves, organizations need to adopt a customer-centric mindset. But […]
10 Principles of a Positive Safety Culture
10 Principles of a Positive Safety Culture With close to three million workplace injuries occurring in North America annually, safety is an important factor that affects the success of any business. It is possible to transform the workplace into an environment where every employee and leader is committed to protecting each other’s health and safety […]
3 HiPo Program Best Practices to Follow
High potential employees can shape and lead an organization into the future, but identifying and retaining high potentials goes beyond assigning a label or offering frequent promotions. Rather, it requires careful examination of who your high potentials are, what they are motivated by, and the optimal development path that unleashes their full potential. As you […]
3 Critical Components of Organizational Success
Organizational success is dependent on a lot of factors, both internal and external. When it comes to the people in the company, there are three primary components that must be optimized: structure, talent, and behavior. Like a three-legged stool, if any one of these components is lacking, the organization gets less stable and less able […]
The 9 Essentials of an Organizational Leadership Development Strategy
The 9 Essentials of an Organizational Leadership Development Strategy 1. Provide Top-Down Leadership In any transformation, engaging all levels of leadership is vital, and can be the difference between success and “just another training.” Within any organization, people follow their leaders. If the organizational focus is on a customer focused culture transformation, then the senior […]
3 Change Management Activities For Leaders
As a leader, it is always important to be present and accessible to the individuals who report to you, and it is more important than ever during a transition in the company. When not handled well, change can be distressing and potentially damaging to morale. On the other hand, if you implement a well thoughtout […]
3 Benefits of Developing Coaches Within Your Organization
3 Benefits of Developing Coaches Within Your Organization Good leadership is about more than just developing strategies and delegating tasks. Excellent leaders are skilled at helping others gain new skills and guiding them on a path that leads to performing better and reaching personal goals. When this aligns with organizational goals, everybody wins: Employees enjoy […]